Complaints - Sergei Malkin

Complaints / If something bothers you

Let us look at it together

You have a complaint. What to do about it?

It is important to discuss your dissatisfaction or complaint with me first.
Perhaps there is a misunderstanding, and we can resolve it together. Check in with yourself and let me know what you are dissatisfied with or what you want to change. Is it difficult to put it into words? Then try to write it down and then submit this note to me. This may create an opening to talk to each other and solve the problem.
A good conversation with me will resolve your dissatisfaction or complaint. Learning to face and resolve disagreements and / or to navigate a seeming conflict can be very therapeutic.

Can’t we figure it out together?

Do you feel unable to discuss your dissatisfaction or complaint with me? Does the situation not allow this, or can we not resolve it together? Then you can use a complaints officer. The complaints officer will support you in formulating your complaint or dissatisfaction and in investigating solutions. Together with you, the officer will look at the options for finding a hearing for your complaint. Your complaint will be handled within six weeks.

Complaints officer

Sergei Malkin Training & Counseling is a member of the professional association NVPA. You can direct your complaint to the NVPA (https://nvpa.org/klacht-indienen ). Sergei Malkin Training & Counseling is also a party to the independent dispute committee (SCAG). You can contact the complaints officer in the provided link (https://www.scag.nl/).

Questions? Please get in touch

Sergei Malkin is a licensed psychosocial therapist and psychologist in Barcelona, trainer and supervisor, registered member of the Dutch Professional Psychological Associations NVPA & RBCZ.

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Online Therapy

Are you shy? Do you feel safer and more comfortable in your own space? Do you suffer from panic attacks or social phobia? Or do you just simply not have enough time? Maybe Online Therapy/Online Counseling is an option for you to start getting help.

Groups and workshops

Group work

Do you sometimes notice yourself changing when in groups, meetings, big companies? What effect does a group have on you? What place and what role do you tend to take? Groups are a place for an experiment. A place to learn and understand your patterns of insecurities, compulsion, resistance, and blocks. Come to learn.

Thematic seminars

Workshops and seminars offer similar learning spaces, but they’re bigger, more intense, and more focused. Come to participate in workshops and seminars.

Systemic Constellation

Some of our hang-ups we can easily understand, but we still get stuck there. They resist our willful change. It might seem that these have nothing to do with our past or our origins. Well, do they? Come and explore how Systemic constellation can enhance your learning and therapeutic progress.

Workplace challenges

Personal growth

Struggles are a part of life – annoying, unnerving, and frustrating. Yet they also provide opportunities for us to grow if you focus on the right target, you can learn and thrive. Come to explore your challenge.

Leadership development

You might have a higher position in management, manage teams, oversee big budgets, and are vested with power and responsibilities. Yet you might need guidance and support more than those who work under you. Why? Come to expand your leaderships skills.

Trauma recovery

Trauma and its effects

Maybe you thought you were over your traumatic experiences, but now, all of a sudden, it’s dominating your life again. Maybe you feel it catches up with you in your relationships. Or memories, you wish you’d have forgotten, start to flash back into your mind. Come to heal.

Trauma – Addictive behavior

Every time you try to stop, you fail. This makes you feel even worse. You feel like a failure. Like you are a mess… and then relapse again. Why not take another path. Come to understand your addiction and discover its hidden story. You need to understand yourself and maybe discover parts of yourself, forgotten or suppressed…

Intimacy and boundaries

Sometimes you realize that you get involved easily in others’ lives. Sometimes you grapple with feelings of guilt, uncertainty, embarrassment, or anxiety, which you can’t explain. Sometimes you don’t know what you feel or want. … The patterns might have developed as a response to the earliest pain in our lives.

When it comes to relationships, everybody longs for a deep connection. We long for intimacy with somebody. But often some of us avoid these relationships or connections altogether or sabotage them. We may well long for intimacy, yet we may find it difficult to connect and commit. Why?

Trauma, self-worth and empowerment

Perhaps you struggle with your self-worth and self-confidence because you suffered from a traumatic experience in the past. Now you want to feel empowered. How?

Trauma, burnout and stress

Traumatic experiences in the past can compromise our boundaries and make us vulnerable… Our previously vibrant lifestyle or professional career can suddenly be disrupted. You feel drained, physically exhausted, and frustrated. How can you recover and become more resilient?

Trauma, illness and malaise

Traumatic experiences in the past can compromise our boundaries… it may make us more prone to react to changes in our body with anxiety, distress, and fear. This makes us more susceptible to illness. What can you do?

Couples Therapy

Forging mutual understanding and commitment

Is there constant bickering or misunderstanding in your relationship? You might be tired of it. You long for ease, intimacy and connection between the two of you. Come to explore how you can find each other again and restore your loving bond. Come to reconnect.

Intimacy and connection

Have you been drifting apart from your partner recently? Maybe you feel it’s difficult to reach him/her and you feel completely closed off from each other. Or maybe you feel anxious, uneasy, suffocated, frustrated, or confused when together. What can you do to restore intimate connection and to make your bond more satisfying and meaningful? Come to explore.

Sexuality and Fulfillment

You might be in a long-term relationship, but you’re missing the passion and romance you once had. Or you may currently have a vibrant sex life with your partner, yet you feel like you are disconnected. It is confusing. What can you do? Come to rekindle fire and affection.

Individual Therapy

Hacking Living abroad

When you emigrate, you undergo a lot of changes. It is natural to feel disoriented, lonely, overwhelmed, or anxious. You might even feel like you are on a constant rollercoaster. Or you might feel lost… Come and find out what to do.

Navigating grief and loss

Sometimes you do not know you are grieving unless someone close passes away. You might feel nothing in life makes sense anymore. You feel like you lost yourself. Come to heal.

Persevering through illness and malaise

We all take our physical health for granted… until we get ill. A diagnosis or unexplained symptoms suddenly make you feel damaged. It is overwhelming. It dominates your life. Come to learn to grow free and live a full life.

Soothing burnout and managing stress

You previously led a vibrant lifestyle with lots going on. But suddenly, you feel drained, physically exhausted, and with feelings of confusion, frustration, or dissatisfaction. Come and find out what it means, how to learn from it, and how to recharge?

Reconstructing self-worth after trauma

You might feel it’s difficult to talk about money. Or you work so hard, yet feel underpaid or dissatisfied. Or maybe you overspend/struggle to save, and make ends meet. Money is a mirror. It might reveal that our self-worth once got compromised… Come to reconstruct your self worth and learn to empower yourself.

Addiction - Creating freedom from addictive behavior

Addiction can take many forms (food, smoking, alcohol, gambling, gaming, computer, drugs, sex, etc.). You find yourself in its grip. It seems to take over your life. It feels bigger than you. Come to find out how to let go.

Intimacy and Boundaries

You struggle in friendships and romance. Something goes wrong, but you can’t put your finger on it. Sometimes you feel that people constantly let you down. You end up fighting, resenting or just giving up. … Come to understand your patterns and learn to strengthen your boundaries and cultivate healthy intimate connections.

Sexuality and Intimacy issues

Sexuality and intimacy enhance our relationships, yet they are often covered in shade, hidden, uneasy. This can be confusing. Sometimes you realize you have too many ‘intimate’ relations. Or you have a long-term bond, but passion all but disappeared… Sexuality has a powerful pull. It can fulfil but can lead us astray – to secret affair or an addiction. Sexuality defines who we are. Or you might realize that you have always felt different. Come to unpack and explore how to grow and build healthier, more authentic and fulfilling bonds.